Responsible Gaming
at get99
At get99, we believe gambling should always be a form of entertainment — never a source of financial or emotional distress. Our responsible gaming programme gives every player in Bangladesh practical tools, clear information, and direct access to support whenever they need it.
Our Commitment
Gambling Is Entertainment,
Not a Financial Strategy
get99 is designed for players who enjoy sports betting, live casino games, and slots as a leisure activity. We take our duty of care toward every player on the platform seriously, which is why we have built a comprehensive set of responsible gaming tools directly into every account. These tools give you control over how you spend your time and money on get99, and they are available at no cost, at any time, from within your account settings.
Responsible gaming is not a checkbox for get99 — it is a core part of how we operate. Our support team is available 24 hours a day, 7 days a week, and our player protection tools are designed to be straightforward to activate. Whether you want to set a daily deposit limit, take a short break, or permanently close your account, get99 makes the process simple and immediate.
We also recognise that problem gambling can affect anyone, regardless of how experienced they are. If you ever feel that your gambling is no longer enjoyable, is causing financial strain, or is affecting your relationships or mental health, we strongly encourage you to use the tools described on this page or reach out to our support team directly at [email protected].
Our Pledge: get99 will never market aggressively to players who have shown signs of problem gambling, and we will never attempt to discourage a player from using responsible gaming tools or closing their account.
Strict 21+ Age Policy
The get99 platform is open exclusively to adults aged 21 years and above. We enforce this policy through mandatory identity and age verification at registration and again before your first withdrawal is processed. No exceptions are made.
If you suspect a person under 21 is using a get99 account, contact our support team immediately. We will investigate and take action without delay.
Player Protection Tools
Six Ways get99 Keeps You in Control
Every responsible gaming feature listed below is built into your get99 account and available to activate at any time — no waiting periods, no fees, no barriers.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Reductions take effect immediately; increases require a 24-hour cooling-off period to prevent impulsive decisions.
Session Time Limits
Define how long you want to spend on get99 in a single session. When your time limit is reached, you will receive a clear on-screen notification and, if you choose, be automatically logged out. This feature helps prevent extended play sessions that can lead to fatigue-driven decision-making.
Time-Out (Short Break)
Take a temporary break from get99 for a period of 24 hours, 7 days, 30 days, or a custom duration of your choosing. During a time-out, your account is suspended and you will not be able to log in, deposit, or place bets. Existing pending withdrawals are not affected.
Self-Exclusion
If you feel you need a more serious break, self-exclusion allows you to permanently close your get99 account or lock it for a minimum period of six months. During self-exclusion, get99 will not send you any promotional communications and will not reinstate your account before the exclusion period ends, regardless of your request.
Loss Limits
In addition to deposit limits, get99 allows you to set a ceiling on the total amount you can lose within a defined period. When your loss limit is reached, betting and casino play will be paused until the next period begins. This is one of the most effective ways to keep gambling within a comfortable budget.
Reality Checks
Enable periodic pop-up notifications that appear during active gaming sessions to show you how long you have been playing and how much you have wagered. Reality checks serve as a neutral, factual reminder of your session activity, helping you make informed decisions about whether to continue playing.
Step-by-Step Guide
How to Activate Your Responsible Gaming Settings
All responsible gaming tools on get99 are accessible directly from your account dashboard. You do not need to contact support to set a deposit limit, enable a time-out, or initiate self-exclusion — although our team is always available to assist if you prefer to do it that way.
Important: Self-exclusion requests submitted via live chat or email at [email protected] are processed within one hour. If you are in distress, please use live chat for the fastest response.
Log in to your get99 account
Visit get99.io and sign in using your registered username and password. Make sure you are accessing the site on a secure, private device.
Open your Account Settings
Click on your username or profile icon in the top right corner of the screen to access the Account Settings panel. Select the "Responsible Gaming" tab from the left-hand menu.
Choose the tool you need
The Responsible Gaming panel displays all available tools: Deposit Limits, Loss Limits, Session Time Limits, Reality Checks, Time-Out, and Self-Exclusion. Select the tool you wish to activate.
Set your parameters and confirm
Enter the values you want to apply — for example, a daily deposit limit of ৳2,000 or a weekly session time limit of 5 hours. Review the settings and click Confirm to apply them immediately.
Receive confirmation
You will receive a confirmation notification on screen and an email to your registered address confirming the new settings. Limits that reduce your current allowance take effect immediately; any increases are subject to a mandatory 24-hour review period.
Know the Signs
Recognising Problem Gambling Behaviour
Problem gambling does not always look the same for everyone. Some players experience a gradual escalation over time, while others may notice a sudden change in their relationship with gambling following a big win or loss. The warning signs below are not diagnostic criteria — they are practical indicators that suggest it may be time to take a break, adjust your limits, or seek support.
If you recognise three or more of these patterns in your own behaviour, we encourage you to activate a time-out or self-exclusion from your get99 account settings, or contact our support team for a confidential conversation.
Self-Assessment
Quick Self-Check: Is Your Gambling Healthy?
Review the statements below honestly. If you find yourself agreeing with three or more, we encourage you to activate a responsible gaming tool from your account settings or contact our support team for a confidential, non-judgmental conversation.
I have spent more money on gambling than I originally planned on multiple occasions in the past month.
I have felt restless, irritable, or anxious when I tried to cut down or stop gambling.
I have borrowed money from friends, family, or a financial institution to fund gambling activity.
I have returned to gambling the next day in an attempt to win back money I lost the previous day.
Gambling has caused tension, arguments, or concern in my close relationships or family.
I think about gambling frequently when I am not playing — planning my next session, calculating potential winnings, or replaying past bets.
I have neglected work responsibilities, household duties, or social commitments because of time spent gambling.
I have tried to hide or minimise how much I gamble from someone close to me.
Note: This self-check is for informational purposes only and is not a clinical diagnostic tool. If you are concerned about your gambling, please contact our support team at [email protected] or use the self-exclusion feature in your account settings.
In Detail
Understanding Your Protection Options
A closer look at the most important responsible gaming protections available on get99 and how each one works in practice.
Deposit Limits
The most widely used responsible gaming tool. Set a cap on how much you can deposit into your get99 account in a 24-hour, 7-day, or 30-day window. Limits can be lowered instantly; raising them requires a mandatory 24-hour waiting period to prevent heat-of-the-moment decisions after a loss.
Time-Out
A time-out suspends your account access for a defined short-term period — from 24 hours up to 90 days. It is ideal for players who want a deliberate pause without committing to a permanent self-exclusion. During a time-out, your account balance is preserved and pending withdrawals are processed normally.
Self-Exclusion
A longer-term solution for players who need to step away from gambling entirely. Self-exclusion locks your account for a minimum of six months and up to five years, or permanently. Once activated, get99 will not process any request to reinstate the account before the chosen exclusion period ends — no exceptions.
Reality Checks
Set intervals — every 30, 60, or 90 minutes — at which a brief on-screen notification will appear showing your cumulative session time and total amount wagered. Reality checks are a simple but effective way to stay aware of your play without having to track it manually, and they apply across all games on get99.
Get Help
Support is Always Available
Whether you need to activate a tool, ask a question, or have a confidential conversation about your gambling, get99's support team and the resources below are here to help.
24/7 Live Chat
The fastest way to reach get99's support team. Live chat is available around the clock, every day of the year. For responsible gaming requests, please state your concern clearly at the start of the chat so the agent can prioritise your case.
Email Support
Send a written request or concern to [email protected]. Use the subject line "Responsible Gaming Request" and include your registered username. We aim to respond within 24 hours and will acknowledge your message within 2 hours during business hours (BST, UTC+6).
Account Settings
All responsible gaming tools — deposit limits, loss limits, time-outs, session timers, reality checks, and self-exclusion — are accessible directly from the Responsible Gaming section within your account settings. No need to contact support to activate them.
Professional Support
If you feel that professional counselling or outside support would help, we encourage you to seek guidance from a qualified mental health professional or a counselling service in your area. Taking that step is a sign of strength, and get99 fully supports players who choose to do so.
Confidentiality Guaranteed: All responsible gaming conversations with the get99 support team are treated with complete confidentiality. Your account status, personal details, and the nature of your enquiry will not be shared with any third party without your explicit consent.
Protecting Minors
Parental Controls & Keeping Minors Safe
If you share a device with children or younger family members, it is important to take steps to prevent them from accessing gambling websites. get99 strongly recommends using third-party parental control software to restrict access to gambling content on shared devices. These tools work at the device or network level and provide an additional layer of protection beyond what any individual gambling platform can offer.
Additionally, never share your get99 login credentials with anyone, including family members. Always log out of your account after each session, particularly on shared or mobile devices. If you suspect that a minor has accessed your account, contact our support team immediately via live chat or at [email protected].
Reminder: get99 is strictly for adults aged 21 and above. Any account found to be used by a minor will be immediately suspended and all funds held pending investigation.
Device-Level Filtering
Use parental control software on desktop and mobile devices to block gambling websites at the device level, independent of the browser used.
Router-Level Controls
Many home routers support category-based content filtering. Enabling gambling content restrictions at the router level protects all devices on your home network.
Strong Password Hygiene
Use a unique, strong password for your get99 account and never write it down where family members could find it. Enable two-factor authentication for additional security.
Always Log Out
Make it a habit to log out of your get99 account after every session — especially on smartphones, tablets, or any device that other household members may use.
Play Smart with get99
Enjoy the Game — Within Your Limits
Responsible gaming tools are ready to use in your account right now. If you are ready to play, explore our cricket betting markets, slots, or live casino — and remember, play only what you can comfortably afford to lose.