get99 Privacy Policy

1. Introduction

get99 ("we", "us", "our") is committed to protecting the privacy of every player who uses the get99.io platform. This Privacy Policy sets out in clear and transparent terms how we collect, use, store, share, and protect personal data belonging to players based in Bangladesh and elsewhere. It also explains the rights you hold in respect of your personal data and how to exercise those rights.

This Privacy Policy forms part of the binding agreement between you and get99 and should be read in conjunction with our Terms and Conditions, which are available at /terms-conditions. By registering an account on get99, accessing the platform, or otherwise submitting personal data to us, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

get99 takes its data protection obligations seriously. We apply appropriate technical and organisational measures to safeguard personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction. Our approach to data privacy is shaped by internationally recognised data protection principles including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity.

2. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for personal data collected through the get99.io platform is get99, an internationally operated online gaming and sports betting operator serving the Bangladesh market. As data controller, get99 determines the purposes and means by which your personal data is processed.

All data protection enquiries, access requests, correction requests, deletion requests, and formal complaints relating to the processing of personal data by get99 should be directed to our data protection contact point via email at [email protected] with the subject line "Data Protection Enquiry". We aim to respond to all data-related requests within 30 calendar days of receipt.

3. Data We Collect

get99 collects personal data in the following categories. The specific data collected from any individual player will depend on the services they use and the stage of their relationship with get99.

Category	Data Types	Purpose
Identity Data	Full legal name, date of birth, gender, government-issued ID number, ID document scans	Account registration, age and identity verification (KYC)
Contact Data	Email address, mobile phone number, residential address (district, city, Bangladesh)	Account communication, support, verification
Financial Data	bKash / Nagad / Rocket account numbers, bank account details, transaction history	Payment processing, withdrawal verification, AML compliance
Technical Data	IP address, device type, browser type and version, operating system, session logs	Platform security, fraud detection, service optimisation
Usage Data	Pages visited, games played, bets placed, session duration, click patterns	Responsible gaming monitoring, product improvement
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer support, dispute resolution, quality assurance
Marketing Preferences	Communication channel preferences, promotion opt-in/opt-out status	Delivering relevant promotional communications where consented

4. How We Collect Data

get99 collects personal data through the following means:

• Direct submission: Data you provide when completing the registration form, submitting identity verification documents, initiating a deposit or withdrawal, or contacting our support team via live chat or email.
• Automated collection: Technical and usage data collected automatically when you access and interact with the get99.io platform, including IP addresses, device identifiers, and session activity logs captured via server-side logging and first-party cookies.
• Third-party verification providers: Identity and age verification data returned by our KYC (Know Your Customer) service partners when we submit verification requests on your behalf following registration or ahead of a first withdrawal.
• Payment processors: Transaction confirmation data and payment status information returned by bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard processing systems in connection with deposits and withdrawals you initiate.
• Game studio partners: Aggregate game session data and round-level transaction data provided by game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe in connection with games played on the platform.

5. How We Use Your Data

get99 processes personal data for the following purposes. For each purpose we have identified the legal basis on which we rely (see Section 6):

• Account management: To create and maintain your get99 player account, process registration, and manage account settings and preferences.
• Identity and age verification: To verify that you are who you say you are, that you are aged 21 or above, and that you are accessing the platform from a permitted location. This is a legal and operational requirement.
• Payment processing: To process deposits made via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to process withdrawal requests to your verified payment account.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our 24/7 live chat and email support channels.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour, to enforce deposit limits and self-exclusion orders you have placed, and to fulfil our duty of care obligations toward players.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and other conduct that violates our Terms and Conditions.
• Legal and regulatory compliance: To comply with applicable international anti-money laundering (AML) obligations and other legal requirements to which get99 is subject as an online gaming operator.
• Platform improvement: To analyse aggregated usage data in order to understand how players interact with the platform and to make informed product development decisions.
• Marketing communications: To send you promotional offers, bonus notifications, and tournament announcements where you have opted in to receive such communications. You may opt out at any time.

6. Legal Basis for Processing

get99 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contractual obligations to you as a registered player — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification, anti-money laundering checks, and data retention requirements.
• Legitimate interests: Processing carried out for get99's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your own privacy interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing

get99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data is shared only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard receive the transaction data necessary to process your deposit and withdrawal instructions.
• Identity verification providers: KYC service partners receive the identity documents you submit in order to perform age and identity verification on get99's behalf. These providers are contractually bound to process your data solely for verification purposes.
• Game studio partners: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and other certified game providers receive player session data necessary to deliver their games on the get99 platform. Providers process this data under data processing agreements with get99.
• IT and platform service providers: Cloud hosting, content delivery, platform security, and analytics service providers who support the technical operation of get99.io receive access to technical data under strict contractual data processing terms.
• Legal and regulatory authorities: Where required by law, court order, or regulatory demand, get99 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. Where legally permitted, get99 will notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of get99's assets, player data may be transferred to the acquiring entity, which would be required to honour the commitments made in this Privacy Policy.

8. International Data Transfers

get99 is an internationally operated platform. As a result, your personal data may be transferred to and processed in countries outside Bangladesh, including countries where data protection laws may differ from those applicable in your home jurisdiction. Where such transfers occur, get99 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual data transfer agreements with receiving parties that impose data protection obligations equivalent to those described in this Privacy Policy.

Specifically, data transferred to game studio partners including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe is governed by data processing agreements that include appropriate transfer mechanisms. Payment processing data transferred to international card networks including Visa and Mastercard is governed by the respective network's data protection standards.

9. Data Retention

get99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, or operational obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active get99 account is retained for the lifetime of the account plus a defined post-closure period.
• Closed account data: Following account closure, core identity and financial transaction data is retained for a minimum of five years to meet anti-money laundering and fraud prevention obligations.
• KYC verification documents: Identity documents submitted for KYC verification are retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support communications: Live chat transcripts and email correspondence with our support team are retained for a period of two years following the resolution of the relevant query or complaint.
• Marketing data: Marketing preference records and consent logs are retained for the duration of the account relationship and for one year following opt-out or account closure.
• Technical and usage data: Server logs and session data are retained for up to twelve months from the date of collection, after which they are aggregated or deleted.

Where data is no longer required and no legal retention obligation applies, get99 securely deletes or anonymises the data in accordance with our internal data lifecycle management procedures.

10. Cookies & Tracking Technologies

get99 uses cookies and similar tracking technologies on the get99.io platform. Cookies are small text files placed on your device when you visit the platform. They help us deliver a functional, personalised, and secure user experience.

The types of cookies used by get99 are as follows:

• Strictly necessary cookies: These cookies are essential for the platform to function and cannot be switched off. They include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies. No consent is required for these cookies.
• Functional cookies: These cookies remember your preferences such as language settings, preferred payment method, and display options to provide a more personalised experience. They require your consent.
• Analytics cookies: First-party analytics cookies help get99 understand how players navigate and use the platform in aggregate. This data is used solely to improve the platform experience and is not shared with third-party advertising networks. These cookies require your consent.

get99 does not use third-party advertising or retargeting cookies. We do not build advertising profiles from player data. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the get99.io platform and may prevent you from accessing certain features including your account.

11. Your Privacy Rights

As a data subject whose personal data is processed by get99, you hold the following rights in respect of that data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account username.

• Right of access: You have the right to request a copy of the personal data get99 holds about you, along with information about how that data is being used and the legal basis for its processing.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. You may update certain account details directly from within your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to legal and regulatory retention obligations that may require get99 to retain certain data for a defined period after account closure.
• Right to restriction: You have the right to request that get99 restrict the processing of your personal data in certain circumstances — for example, while a correction request is being resolved or where you contest the lawfulness of processing.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to get99 in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where get99 relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

get99 will respond to all data rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period.

12. Security Measures

get99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures include:

• SSL/TLS encryption: All data transmitted between your device and the get99.io platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. You can verify this by the HTTPS indicator in your browser address bar.
• Encrypted data storage: Personal data and financial information held in get99's databases is stored in encrypted form. Encryption keys are managed and rotated in accordance with security best practices.
• Access controls: Access to personal data within get99's internal systems is restricted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations and receive regular data protection training.
• Fraud and intrusion detection: Automated systems continuously monitor the get99 platform and supporting infrastructure for suspicious activity, unauthorised access attempts, and anomalous transaction patterns.
• Penetration testing: get99 engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the platform infrastructure.
• Incident response: get99 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to affected individuals, we will notify those individuals promptly and take all reasonable steps to contain and remediate the breach.

Whilst get99 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — use a strong, unique password for your get99 account and never share your login credentials with anyone.

13. Minors

The get99 platform is strictly intended for adults aged 21 years and above. get99 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the platform, or submit any personal data to get99.

If get99 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a get99 account or submitted personal data to us, please contact our support team immediately via 24/7 live chat or by emailing [email protected].

14. Changes to This Privacy Policy

get99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When we make material changes to this Privacy Policy — such as changes to the categories of data we collect, the purposes for which we use data, or our data sharing arrangements — we will notify registered players via a platform notification or email before the changes take effect.

The "Effective Date" shown at the top of this Privacy Policy reflects the date on which the current version became operative. Minor changes such as grammatical corrections or clarifications that do not affect the substantive content of the policy may be made without specific advance notice. We encourage you to review this Privacy Policy periodically to stay informed about how get99 is protecting your personal data.

Your continued use of the get99 platform following publication of an amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Privacy Policy, you must cease using the platform and contact our support team to close your account.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which get99 processes your personal data, please contact us using the following channels:

• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" as appropriate. We aim to respond within 30 calendar days.
• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget accessible on every page of the get99.io platform. For data protection matters requiring a written record, email is preferred.

Formal data rights requests and complaints must be submitted in writing to [email protected] and must include your registered account username, a description of your request or complaint, and any relevant supporting information. get99 will acknowledge receipt within 48 hours.